Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for Noak Hill

At Flowers Noak Hill, we are dedicated to providing nothing but the freshest blooms to our valued customers in the local area. Each arrangement is hand-selected and crafted to meet our uncompromising standards. We understand how important it is for you to receive flowers at their peak of freshness, whether you’re a household or a local business. Your satisfaction is our priority, and our returns and refunds policies reflect our commitment to quality and customer care.

Our Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in perfect condition. However, if your order arrives damaged or not as expected, please notify us as soon as possible upon receipt. To help us resolve the issue quickly, we kindly ask you to provide a description of the problem and, if possible, photographs showing the damage. Our team will assess the situation promptly to offer a suitable solution.

Freshness Window & Quality Promise

We guarantee that our flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the supplied instructions. If you believe the blooms did not live up to this promise, please contact us within this five-day period. We want every customer to experience the long-lasting joy of our flowers, and we stand firmly behind the quality of our arrangements for every Noak Hill household and business.

Refunds and Replacements

Should your flowers be damaged on arrival or fail to meet our freshness promise within the guaranteed window, we offer both refund and replacement options. Let us know your preference, and we will arrange either a full refund or a prompt replacement of your arrangement to ensure your complete satisfaction. Our process is straightforward and designed to give you peace of mind when ordering from a local, trusted Noak Hill florist.

How to Make a Complaint

If, for any reason, you are dissatisfied with your experience or the flowers received, we encourage you to bring it to our attention. Our dedicated team will listen to your concerns and work swiftly to find an appropriate solution. To make a complaint, please contact us with your order details and a clear description of your issue. We aim to resolve all complaints as quickly and fairly as possible, reflecting the reputation we have built in the Noak Hill community.

Your Local Florist, Serving Noak Hill with Pride

Flowers Noak Hill is a trusted local florist, committed to serving households and businesses in our neighbourhood with the freshest flowers and a reliable, friendly service. Your satisfaction underpins everything we do. We thank you for supporting your local Noak Hill flower shop and look forward to brightening your days with our blooms.