Flowers Noak Hill Privacy Policy: Safeguarding Your Data

Introduction

At Flowers Noak Hill, we are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (GDPR) and all applicable data protection legislation. This Privacy Policy sets out how we collect, use, store, and protect your personal data when you place an order with Flowers Noak Hill, whether in Noak Hill or nearby districts. Please read this document carefully to understand how your information is handled and your rights regarding your data.

Scope of This Policy

This Privacy Policy applies to all individuals making purchases or placing orders with Flowers Noak Hill from Noak Hill and the surrounding districts. By engaging our services or placing an order, you acknowledge that you have read and understood this policy.

Personal Data We Collect

When you place an order with Flowers Noak Hill, we collect information necessary to fulfil your request and provide excellent customer service. The types of personal data we may collect include:

  • Identity Data: Name, surname, and, if applicable, the recipient’s name.
  • Contact Data: Address, delivery location, phone number (if provided), and any contact preferences.
  • Order Data: Details of your order, special instructions, delivery date, and occasion details (e.g., birthday, anniversary).
  • Payment Data: Payment status, method, and transaction information (note: all online payments are processed via secure third parties; we do not retain card numbers).
  • Correspondence: Information included in any communications between you and Flowers Noak Hill, including feedback and queries.
  • Technical Data: IP address, browser type, and device identifiers if you order through our website.

Lawful Basis for Processing

Flowers Noak Hill only processes your personal data when we are satisfied that we have an appropriate lawful basis for doing so, in line with GDPR requirements. Our lawful bases include:

  • Contractual Necessity: Processing is necessary to fulfil your order or to take steps at your request prior to entering into a contract.
  • Legal Obligation: Where we are required to comply with laws such as record-keeping or tax regulations.
  • Legitimate Interests: Processing for the purpose of improving our products and customer service, ensuring network and information security, and periodical marketing of similar products to existing customers (with appropriate opt-out options).
  • Consent: Where you have provided clear consent for specific processing, such as receiving newsletters or promotional offers. You have the right to withdraw consent at any time.

How We Use Your Data

Your personal data is used for the following purposes:

  • To process, confirm, and fulfil your order for flowers or floral arrangements
  • To communicate with you about your order status or delivery queries
  • To provide customer support and respond to inquiries
  • To comply with legal and regulatory obligations
  • To maintain accurate records for our business operations
  • To improve our services, products, and website functionality
  • (With your permission) to notify you of special offers, new products, or seasonal promotions

Data Retention

Flowers Noak Hill retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements. Generally, this means:

  • Order and customer data is retained for up to 7 years in line with HM Revenue and Customs (HMRC) record-keeping obligations and business needs.
  • Correspondence and query data may be retained for up to 2 years for quality assurance and training purposes.
  • Marketing data is retained until you withdraw your consent or request deletion.

After these periods, your personal data will be securely deleted or anonymised.

Processors and Data Sharing

Your personal data may be shared with trusted third-party processors required for the delivery and payment of your order. These processors include:

  • Payment service providers: to securely process payments (we never store your full payment card details).
  • Delivery partners: to deliver your floral arrangements to your requested location.
  • IT and website service providers: to ensure secure data storage, site functionality, and customer management.

All third-party processors are contractually bound to protect your information in compliance with GDPR and are only permitted to process your data to the extent required to provide their service. We do not sell or rent your data to third parties for marketing or other unrelated purposes.

Data Security

We use a combination of technical and organisational safeguards to protect your personal data against unauthorised access, accidental loss, or destruction. These measures include secure storage, encrypted communications, access controls, and ongoing staff training. While we take all reasonable precautions, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights Under GDPR

Under the GDPR, you have several important data protection rights:

  • The right to access your data and receive a copy.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure ('right to be forgotten') in certain circumstances.
  • The right to restrict processing of your data in certain situations.
  • The right to data portability to have your information transferred to another provider.
  • The right to object to certain uses of your data, including direct marketing.
  • The right to withdraw consent at any time when processing is based on consent.

To exercise any of these rights, or if you have questions about how your data is used, you may contact us using the details provided when you placed your order or on our website. If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Policy Updates

This Privacy Policy may be updated to reflect changes in our practices, regulatory requirements, or other operational needs. We encourage customers to review this page regularly to stay informed about how Flowers Noak Hill protects your data.

Contact Information

If you require further clarification about this policy or the ways in which we use your information, please reach out to us via the channels provided at point of order or on our website. We are committed to addressing any privacy concerns promptly and transparently.